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User Guide

Everything you need to book and stay with confidence.

Searching for a Stay

Use the search bar to filter by destination, dates, guests and amenities. Switch to map view to explore stays by location, and save favourites to compare later.

Making a Booking

Open a listing, choose your dates, review the price breakdown and any cancellation terms, then confirm and pay securely. You will receive instant confirmation and the host's details.

Before Check-in

Message your host through OnsStay for check-in instructions, directions and any special requests. Keep all communication on the platform for your protection.

During Your Stay

If something is not as described, contact your host first. If it cannot be resolved, reach OnsStay support and we will help.

After Check-out

Leave an honest review to help future guests and hosts. You can view invoices and booking history any time in your account.