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Legal

Terms of Service

The rules that govern your use of OnsStay.

Last updated: June 6, 2026

Acceptance of Terms

By accessing or using OnsStay you agree to be bound by these Terms. If you do not agree, please do not use the platform.

Eligibility & Accounts

You must be at least 18 years old to create an account. You are responsible for keeping your credentials secure and for all activity under your account.

Bookings & Payments

When you book a stay you enter into a direct agreement with the host, subject to the listing terms and the applicable cancellation policy. OnsStay facilitates payments on the host's behalf.

Host Responsibilities

Hosts are responsible for accurate listings, lawful operation, and honouring confirmed reservations. Listings that mislead guests or violate local law may be removed.

Prohibited Conduct

You agree not to misuse the platform.

  • No fraudulent, illegal or harmful activity.
  • No circumventing OnsStay to avoid fees.
  • No harassment, discrimination or abusive behaviour.

Limitation of Liability

OnsStay provides the platform “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from your use of the service.

Changes to These Terms

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance.