Overview
This Privacy Policy explains what information OnsStay collects, why we collect it, and the choices you have. By using OnsStay you agree to the practices described here.
Information We Collect
We collect information you provide and information generated as you use the platform.
- Account details such as your name, email, phone number and password.
- Booking and payment information needed to complete reservations.
- Messages and reviews you exchange with hosts or guests.
- Device and usage data, including IP address, browser and pages viewed.
How We Use Information
We use your information to operate and improve OnsStay.
- Process bookings, payments and payouts.
- Provide customer support and resolve disputes.
- Personalise search results and recommendations.
- Detect, prevent and address fraud or abuse.
- Send service updates and, where permitted, marketing you can opt out of.
Sharing of Information
We share information only as needed to provide the service — for example with hosts or guests to complete a booking, with payment processors, and with service providers bound by confidentiality obligations. We do not sell your personal data.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to certain processing. Contact us to exercise these rights.
Data Security & Retention
We apply technical and organisational safeguards to protect your data and retain it only for as long as necessary to provide the service and meet legal obligations.
Contact
For privacy questions, email contact@onsstay.com.