Policy Tiers
Each listing displays one of the cancellation tiers below at the time of booking. The tier shown on the listing applies to your reservation.
- Flexible — full refund if cancelled at least 24 hours before check-in.
- Moderate — full refund if cancelled at least 5 days before check-in.
- Strict — 50% refund if cancelled at least 7 days before check-in.
How to Cancel
You can cancel from your bookings dashboard. The refund amount is calculated automatically based on the listing tier and the time of cancellation.
Host Cancellations
If a host cancels a confirmed reservation, the guest receives a full refund and assistance finding a comparable stay where possible.
Extenuating Circumstances
In rare events outside your control, refunds may be granted regardless of the listing tier, subject to review and supporting documentation.